Analyzes The Effect Of Service Quality Factors Toward Consumer Loyalty To PT. Indosolo Motor Gemilang Surakarta
This study aims to analyze the general impact of service quality on customer loyalty which consists of dimensions tangible, reliability, responsiveness, assurance, and empathy towards customer loyalty. Specific objectives of this study were: 1) to analyze the effect of tangible dimension, reliabilit...
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| Format: | Book |
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2014.
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