Pengukuran Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Jasa Transportasi Menggunakan Metode SERVQUAl Dan PGCV (Potential Gain In Customer Value) (Studi Kasus: BPU. Rosalia Indah)
Research on the BPU. BEAUTIFUL ROSALIA is done with the purpose of: (1) Determine the quality of service in Palur agency headquarters, agency mill, Kartasura agent at the BPU. ROSALIA BEAUTIFUL. (2) Knowing the variables of service that should be prioritized in order to repair the level of passenger...
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| Format: | Book |
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2015.
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