Perbedaan Kepuasan Pasien Di Rumah Sakit Negeri Dengan Rumah Sakit Swasta Di Daerah Surakarta
ABSTRACT THE DIFFERENCE OF PATIENTS' SASTISFACTION IN PUBLIC HOSPITALS AND IN PRIVATE HOSPITALS IN SURAKARTA AREA Widia Andrilia J 500120100 Background: Simply, satisfaction is an effort of meeting the patients' needs. The patients will be satisfied if the performance of a health service i...
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2016.
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| Summary: | ABSTRACT THE DIFFERENCE OF PATIENTS' SASTISFACTION IN PUBLIC HOSPITALS AND IN PRIVATE HOSPITALS IN SURAKARTA AREA Widia Andrilia J 500120100 Background: Simply, satisfaction is an effort of meeting the patients' needs. The patients will be satisfied if the performance of a health service is appropriate or more than the patients' expectation. The measure of the success of service implementation is determined by the level of satisfaction of the service receiver. Objective: To know the difference of patients' satisfaction in public hospitals and in private hospitals in Surakarta area. Metode: This research was an analytic observational research with a cross sectional approach thorough the approach model of point time using purposive sampling. The samples consisted of 51 inpatients in the public hospitals and 51 inpatients in the private hospitals. The results of the research: Based of the kolmogorov smirmov test, it was known that the level of satisfaction of the inpatients in the public hospitals was as much as 108.08, meanwhile, the level of satisfaction of the inpatients in the private hospitals was as much as 111.94. And, it was obtained the value of p=0.048 (p<0.05). Conclusion: There was a significant difference in the level of satisfaction of the patients in the public hospitals and the level of satisfaction of the patients in the private hospitals in Surakarta area. Keywords: Difference of patients' satisfaction in the public hospitals and in the private hospitals in Surakarta area |
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| Item Description: | https://eprints.ums.ac.id/43069/1/NASKAH%20PUBLIKASI.pdf https://eprints.ums.ac.id/43069/2/HALAMAN%20DEPAN.pdf https://eprints.ums.ac.id/43069/6/BAB%20I.pdf https://eprints.ums.ac.id/43069/7/BAB%20II.pdf https://eprints.ums.ac.id/43069/8/BAB%20III.pdf https://eprints.ums.ac.id/43069/10/BAB%20IV.pdf https://eprints.ums.ac.id/43069/11/BAB%20V.pdf https://eprints.ums.ac.id/43069/12/DAFTAR%20PUSTAKA.pdf https://eprints.ums.ac.id/43069/20/LAMPIRAN.pdf https://eprints.ums.ac.id/43069/22/SURAT%20PERNYATAAN%20PUBLIKASI.pdf |