Hubungan Sikap Ahli Gizi dan Pramusaji Terhadap Tingkat Kepuasan Pasien Kelas III Rumah Sakit Umum Daerah (RSUD) Kota Salatiga
ABSTRACT Introduction: Satisfaction is a feeling of happy or disappointed that result from comparing a perceived performance with expectations. Patients' assess satisfaction services that provided directly by doctor, nurse, dietitians, pharmacists and waitresses. Data of food waste in Salatiga...
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2016.
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| Summary: | ABSTRACT Introduction: Satisfaction is a feeling of happy or disappointed that result from comparing a perceived performance with expectations. Patients' assess satisfaction services that provided directly by doctor, nurse, dietitians, pharmacists and waitresses. Data of food waste in Salatiga Hospital were rice (43,39%), animal side dish (37%), nabaty side dish (58,3%) and vegetables (43,75%). Objective: To analyze the relationship between nutritionists and waitresses attitude and the level of patients' satisfaction at class III Salatiga Hospital. Methods: This research used cross-sectional study, and the sampel consisted of 52 patients. The normality of data were tested using Kolmogorov Smirnov, data which were not normally distributed were analyzed with Rank Spearman Correlation test and data which were normally distributed were analyzed with Pearson Product Moment. Result: The results show that there was a significant relationship between attitude of nutritionists and the satisfaction of patients' (p value = 0,000, (p<0,05)), and there was a relationship between attitude of the waitresses and patients' satisfaction (p value = 0,025 (p<0,05)). Conclusion: There was a relationship between the attitude of the nutritionists and waitresses and a patients' satisfaction rate at class III Salatiga Hospital. Keywords: Patients satisfaction, Nutritionist, Waitress, Attitude Bibliography:1992-2015. |
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| Item Description: | https://eprints.ums.ac.id/43124/1/NASKAH%20PUBLIKASI.pdf https://eprints.ums.ac.id/43124/4/HALAMAN%20DEPAN.pdf https://eprints.ums.ac.id/43124/5/BAB%20I%20.pdf https://eprints.ums.ac.id/43124/6/BAB%20II.pdf https://eprints.ums.ac.id/43124/7/BAB%20III%20.pdf https://eprints.ums.ac.id/43124/13/BAB%20IV%20.pdf https://eprints.ums.ac.id/43124/14/BAB%20V%20.pdf https://eprints.ums.ac.id/43124/18/DAFTAR%20PUSTAKA%20.pdf https://eprints.ums.ac.id/43124/19/LAMPIRAN.pdf https://eprints.ums.ac.id/43124/24/SURAT%20PERNYATAAN%20PUBLIKASI.pdf |