Analisis Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan Pelanggan Pt. Nyata Grafika Media Surakarta

• Главные авторы: Ayuningtyas, Gusti Sekar Arum (Автор), , Dra. Chuzaimah, M.M (Автор)
• Формат: ‌
• Опубликовано: 2016.
• Предметы: Thesis; NonPeerReviewed
• Online-ссылка: Connect to this object online

This study aims to identify and analyze how much influence the quality service to the level of satisfaction felt by customers who use the printing services at PT. Nyata Grafika Media Surakarta. Data collection methods used in this study is a questionnaire, interview, and literature study using liker...