Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Pengguna BPJS dengan Kepuasan Pasien sebagai VariabelIntervening di Rawat Inap RSU Slamet Riyadi

• Main Authors: Dewi, Ritna Rahmawati (Author), , Prof. Dr. H.M. Wahyuddin, MS (Author), , Dr. Syamsudin, MM (Author)
• Format: Book
• Published: 2016.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Connect to this object online
• Notes: https://eprints.ums.ac.id/48213/1/NASKAH%20PUBLIKASI.pdf; https://eprints.ums.ac.id/48213/2/HALAMAN%20DEPAN.pdf; https://eprints.ums.ac.id/48213/3/BAB%20I.pdf; https://eprints.ums.ac.id/48213/4/BAB%20II.pdf; https://eprints.ums.ac.id/48213/5/BAB%20III.pdf; https://eprints.ums.ac.id/48213/6/BAB%20IV.pdf; https://eprints.ums.ac.id/48213/7/BAB%20V.pdf; https://eprints.ums.ac.id/48213/8/DAFTAR%20PUSTAKA.pdf; https://eprints.ums.ac.id/48213/10/LAMPIRAN.pdf; https://eprints.ums.ac.id/48213/17/PERNYATAAN%20PUBLIKASI.pdf
• Keywords: HD28 Management; R Medicine (General); RA Public aspects of medicine

This research aims to identify and analyze the effect of: 1) the quality service to satisfaction. 2) quality of service to patient loyalty. 3) patient satisfaction to patient loyalty. The data of this research is the premier data which was obtained from the answers of 100 respondents. Data analysis tools using path analysis (path analysis). The test results concluded that all variables instrument valid and reliable as a data collection tool. In the data analysis shows that: 1) the service quality has significant and positive effect on patient satisfaction. 2) The service quality has significant and positive effect on patient loyalty. 3) patient satisfaction has positive and significant impact on patient loyalty.