Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Pengguna BPJS dengan Kepuasan Pasien sebagai VariabelIntervening di Rawat Inap RSU Slamet Riyadi

• Main Authors: Dewi, Ritna Rahmawati (Author), , Prof. Dr. H.M. Wahyuddin, MS (Author), , Dr. Syamsudin, MM (Author)
• Format: Book
• Published: 2016.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Connect to this object online

This research aims to identify and analyze the effect of: 1) the quality service to satisfaction. 2) quality of service to patient loyalty. 3) patient satisfaction to patient loyalty. The data of this research is the premier data which was obtained from the answers of 100 respondents. Data analysis...