Analisis Pengaruh Kualitas Pelayanan TerhadapKepuasan Konsumen(Studi Kasus Pada Kedai Matmoen Di Kab. Boyolali)
ABSTRACTION This study aims to look at the impact of service quality to the customer satisfaction (A case study on Matmoen shops in the district. Boyolali). Samples taken as many as 100 respondents who had come to shop Matmoen Boyolali. The analysis tool uses SPSS software to test the validity and r...
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Main Authors: | Nugroho, Febrianto Catur (Author), , Muzakar Isa, SE., M.Si (Author) |
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Format: | Book |
Published: |
2017.
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Online Access: | Connect to this object online |
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