Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Sport Stasion Di Mall Solo Paragon

This study aimed to determine the effect of service quality on customer satisfaction. The sample in this study were employees who work at Sport Station In Solo Paragon Mall totaling 124 respondents. The sampling technique in this research is convenience sampling. Data analysis methods used were norm...

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Bibliographic Details
Main Authors: Putra, Novarizal Pratama (Author), , Ihwan Susila, M. Si., PhD (Author)
Format: Book
Published: 2017.
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