Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Klinik Spesialis Graha Amanah

• Main Authors: Indratno, Okyawan Dwi (Author), , Dr. dr. Iwan Setiawan Adji, Sp. THT-KL (Author), , Drs. Wiyadi, M.M. Ph.D (Author)
• Format: Book
• Published: 2017-02.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Connect to this object online

The aim of this stduy is to identify and analyze the effect of: 1) the reliability of the patient's satisfaction. 2) The responsiveness patient's satisfaction. 3) The confidence (assurance) of patient's satisfaction. 4) The empathy of patient's satisfaction. 5) The tangible of pa...