Analisis Faktor-Faktor Yang Mempengaruhi Word Of Mouth Terhadap Loyalitas Pelanggan Dr. Sophia House Of Beauty Banjarmasin

• Главные авторы: Kharisma, Gusti Dilla (Автор), , Prof. DR. H. M. Wahyuddin (Автор), , Dr. Anton Agus Setyawan, M.Si (Автор)
• Формат: ‌
• Опубликовано: 2017.
• Предметы: Thesis; NonPeerReviewed
• Online-ссылка: Connect to this object online

The purpose of this research is to analyze the influence of service quality, customer satisfaction, tie strength and word of mouth on customers' loyalty. Data was collected from 130 respondents who are customers' beauty clinic of dr. Sophia house of beauty Banjarmasin. The analytical metho...