Analisis Kualitas Pelayanan Terhadap Tingkat Kepuasan Konsumen(Studi Empiris Pada Rumah Sakit Universitas Sebelas Maret Surakarta)

• Главные авторы: Umbara, Desi Verania (Автор), , Drs. Wiyadi, M.M., Ph.D (Автор)
• Формат: ‌
• Опубликовано: 2017.
• Предметы: Thesis; NonPeerReviewed
• Online-ссылка: Connect to this object online

This study aims to analyze the effect of service quality on the level of customer satisfaction empirical study at Sebelas Maret University Hospital (UNS).This research method using research type of quantitative approach. The sample in this study were as many as 100 community respondents or patients...