Analisis Kualitas Situs Web Informasi PemerintahanDesa Kalijati Timur Terhadap Kepuasan Pengguna Menggunakan Model E-Govqual

• Main Author: Ekmal Ghifari, - (Author)
• Format: Book
• Published: 2023-12-28.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata
• Notes: http://repository.upi.edu/114403/8/S_PSTI_1806881_Title.pdf; http://repository.upi.edu/114403/2/S_PSTI_1806881_Chapter1.pdf; http://repository.upi.edu/114403/3/S_PSTI_1806881_Chapter2.pdf; http://repository.upi.edu/114403/4/S_PSTI_1806881_Chapter3.pdf; http://repository.upi.edu/114403/5/S_PSTI_1806881_Chapter4.pdf; http://repository.upi.edu/114403/6/S_PSTI_1806881_Chapter5.pdf; http://repository.upi.edu/114403/7/S_PSTI_1806881_Appendix.pdf
• Keywords: L Education (General); T Technology (General)

Hasil penelitian tentang evaluasi kualitas situs web pemerintahan Desa Kalijati Timur yang menggunakan aplikasi e-government. Penelitian ini menggunakan model E-GOVQUAL yang terdiri dari enam dimensi kualitas layanan. Penelitian ini mengambil sampel 210 responden dari masyarakat desa. Hasil penelitian menunjukkan bahwa masyarakat puas dengan layanan e-government, tetapi ada tiga dimensi yang perlu ditingkatkan, yaitu peta situs terorganisir, informasi terbaru, dan keamanan data pribadi. Penelitian ini memberikan rekomendasi perbaikan untuk meningkatkan kualitas situs web dan kepuasan pengguna. Penelitian ini juga menyebutkan beberapa batasan dan tantangan yang dihadapi oleh situs web pemerintahan desa. ----- Kalijati Timur Village Government has not evaluated the service quality of the government website, an e-government application. Periodic evaluations are needed to improve service quality. Related issues include confusing structure and appearance, user hesitation, perceived lack of accessibility, and difficulty communicating through the website. This study aims to assess the website of Kalijati Timur Village Government with 210 respondents. The e-govqual method was used with IBM SPSS and SmartPLS for analysis. Results show community satisfaction with e-government services, but need to improve performance. The egovernment dimensions significantly affect service quality, with the focus of improvement on Organized site map (EF3), Latest information (EF6), and Security of personal data (TRS3). The research results can be useful for related agencies and future research. Keywords: Service Quality, e-Government, e-Govqual, Importance Performance Analysis (IPA)