KEPUASAN PENGGUNA LULUSAN SMK

• Main Author: Mulyana, Elih (Author)
• Format: Book
• Published: 2015-08-05.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata
• Notes: http://repository.upi.edu/22257/1/D_PTK_1004757_Title.pdf; http://repository.upi.edu/22257/2/D_PTK_1004757_Abstract.pdf; http://repository.upi.edu/22257/3/D_PTK_1004757_Table_of_content.pdf; http://repository.upi.edu/22257/4/D_PTK_1004757_Chapter1.pdf; http://repository.upi.edu/22257/5/D_PTK_1004757_Chapter2.pdf; http://repository.upi.edu/22257/6/D_PTK_1004757_Chapter3.pdf; http://repository.upi.edu/22257/8/D_PTK_1004757_Chapter4.pdf; http://repository.upi.edu/22257/9/D_PTK_1004757_Chapter5.pdf; http://repository.upi.edu/22257/7/D_PTK_1004757_Bibliography.pdf; http://repository.upi.edu/22257/10/D_PTK_1004757_Appendix1.pdf; http://repository.upi.edu/22257/11/D_PTK_1004757_Appendix2.pdf
• Keywords: LB Theory and practice of education; LB1603 Secondary Education. High schools; T Technology (General)

Sekolah Menengah Kejuruan (SMK) mempunyai tujuan agar lulusannya dapat bekerja dan melanjutkan ke jenjang pendidikan yang lebih tinggi. Untuk mencapai tujuan tersebut, Pemerintah telah melakukan usaha : (1) Perubahan kurikulum dari tahun 1964 sampai 2013; (2) mebuat standar dalam proses pembelajaran ; (3) memberikan rujukan model pembelajaran (teaching factory, teaching industry, CBT, pembelajaran berbasis projek dll). Usaha pemerintah tersebut, tidak sesuai dengan kondisi lapangan, ditemukan pada beberapa SMK: (1) fasilitas praktik tidak sesuai dengan yang dibutuhkan oleh Industri; (2) Mayoritas guru belum mempunyai pengalaman kerja di Indutri; (3) Supervisi masih terbatas pada pelaksaan kurikum dan ujian. Kondisi tersebut mengakibatkan telah lulusan SMK tidak siap kerja. Tujuan penelitian ini untuk mengetahui kepuasan pengguna oleh layanan kerja lulusan SMK, tujuan secara spesifik : (1) Untuk mengetahui pengaruh kesesuaian, kesiapan, motivasi, komitmen masing-masing individu variabel terhadap kepuasan pengguna; (2) Untuk mengetahui pengaruh variabel total terhadap kepuasan pengguna. Metoda penelitian menggunakan Explanatory Survey, sampel sebanyak 200 kontraktor yang terhimpun pada AKLI (Asosiasi Kontraktor Listrik Indonesia) di Jawa Barat. Sampel tersebut tersebar pada 20 Pengurus Cabang AKLI. Data dikumpulkan melalui instrument yang disusun berdasarkan 5 skala likert, jumlah item setiap varibel kepuasan, kesesuaian, kesiapan, motivasi dan komitmen masing-masing 15 item. Analisis data menggunakan pendekatan statistik kuantitatif. Hasil analisis data diperoleh : (1) Unjuk kerja kesesuaian, kesiapan dan motivasi yang ditampilkan oleh karyawan masing-masing variabel cukup memuaskan, sedangkan komitmen kurang memuaskan bagi pengguna; (2) Unjuk kerja memuaskan, namun belum memenuhi harapan ( sangat memuaskan) pengguna. Hasil penelitian adalah model pembelajaran hipotetik, model ini perlu dilakukan validasi model (expert judgement) dan pada akhirnya diharapkan dapat diterapkan pada proses pembelajaran mata diklat produktif di SMK, sebagai upaya untuk meningkatkan kepuasan pengguna. Kata kunci : kepuasan, kesesuaian, kesiapan, motivasi dan komitmen Vocational High School (VHS) has a goal that graduates are able to work and continue to pursue higher education. To achieve these objectives, the Government has made efforts: (1) Changes in the curriculum from 1964 through 2013; (2) Constructing a standard in the learning process; (3) provides a reference model of learning (teaching factory, teaching industry, CBT, project-based learning, etc.). The government's efforts, didn't in accordance with the conditions of the field, found in some VHS: (1) the facility is not in accordance with the practices required by the industry; (2) The mayority of teachers have not yet a work experience in industry; (3) Supervision is still limited to the implementation of curriculum and exams. These conditions have resulted in vocational school graduates are not ready to work. The purpose of this research to determine user satisfaction by vocational graduate employment services, the specific objectives: (1) To determine the influence suitability, readiness, motivation, commitment of each individual variable on user satisfaction; (2) To determine the total variable influence on user satisfaction. Method of the research used explanatory survey, a sample of 200 contractors who gathered at ECAI (Electrical Contractors Association of Indonesia) in West Java. The sample is spread on 20 Branch Board ECAI. Data were collected through an instrument which is based on 5 likert scale, the number of items each variable of satisfaction, suitability, readiness, motivation and commitment of each of 15 items. Data analysis by using quantitative statistical approach. Results of data analysis obtained: (1) Performance of suitability, readiness and motivation shown by the employees of each variable was satisfactory, while the commitment is less satisfactory for the users; (2) The performance is satisfactory, but has not met expectations (very satisfactory) user. Results of the research are hypothetical learning model, this model needs to be validated models (expert judgment) and ultimately is expected to be applied to the learning process in vocational training eye productive, as attempts to increase user satisfaction. Key words : satisfaction, sutability, readiness, motivation and commitment