THE INVESTIGATION OF THE GUESTS' COMPLAINT AND THE EMPLOYEES' RESPONSE OF A HOTEL IN BANDUNG
This study investigates guests' complaint and employees' response of a hotel in Bandung. Therefore, it attempts to explore and identify the guests' complaint by using Cunliffe and Johnstons' categorizations (2008), to discover the way they make complaint by applying Boxer and Pic...
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2016-10-28.
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