PENGARUH KUALITAS LAYANAN DIKLAT TERHADAP KEPUASAN PESERTA DIKLAT DI LEMBAGA PENYELENGGARA DIKLAT UPI

• Main Author: Ahmad Fairuzabadi Sya'alucky, - (Author)
• Format: Book
• Published: 2021-07-09.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata

Summary

ABSTRAK Penelitian ini berjudul "Pengaruh Kualitas Layanan Diklat Terhadap Kepuasan Peserta Diklat di Lembaga Penyelenggara Diklat UPI". Secara umum penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan diklat terhadap kepuasan peserta diklat di Lembaga Penyelenggara Diklat UPI. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kuantitatif. Teknik pengumpulan data menggunakan angket tertutup yang disebar kepada 60 orang kepala sekolah sebagai sampel penelitian. Hasil perhitungan Weight Mean Score (WMS), menunjukan bahwa kualitas pelayanan diklat termasuk pada kategori sangat baik dengan skor 3.50 dan kepuasan peserta diklat termasuk pada kategori sangat baik dengan skor 3.61. Hasil uji normalitas terhadap distribusi data menunjukan bahwa variabel X dan variabel Y berdistribusi normal, selanjutnya analisis data menggunakan statistik parametik. Analisis korelasi menggunakan Pearson Product Moment, diperoleh koefisien korelasi antara variabel X dan variabel Y adalah sebesar 0,773 yaitu menunjukan bahwa korelasi kedua variable berada pada tingkat hubungan yang positif dan kuat. Sementara itu, hasil uji signifikasi dengan uji-t jika dibandingkan yaitu (9.740) > (1.997) artinya terdapat hubungan yang signifikan antara variabel X dan variabel Y. Selanjutnya, hasil uji koefisien determinasi yaitu bahwa variabel X memberikan kontribusi terhadap variabel Y sebesar 60% dan sisanya 40% dipengaruhi faktor lain. Hasil analisis regresi diperoleh persamaan Ŷ = 37.323 + 0.773 X. Kesimpulan penelitian ini adalah terdapat pengaruh yang positif dan signifikan antara kualitas pelayanan diklat terhadap kepuasan peserta diklat di Lembaga Penyelenggara Diklat UPI. Kata Kunci: Kualitas Layanan, Kepuasan Peserta ABSTRACT The study entitled "the Influence of Service Training Quality Against Satisfaction Participant Training at the UPI Education and Training Institute". In general, this study aims to determine the effect of the quality of education and training services on the satisfaction of training participants at the UPI Education and Training Institute. The method that is used in this research is a descriptive method with a quantitative approach. Mechanical collection of data using the questionnaire enclosed were distributed to 60 the head of the school as a sample of research . The results of the calculation of the Weight Mean Score (WMS) , show that the quality of education and training services is included in the very good category with a score of 3.50 and the satisfaction of the training participants was included in the very good category with a score of 3.61. Results of the test of normality of the distribution of the data shows that the variable X and variable Y distributed normally, further analysis of the data using statistical parametric . Analysis of correlation using Pearson Product Moment , obtained by the coefficient of correlation between the variables X and variable Y is at 0,773 which shows that the correlation of both variables were at the level of relationship that is positive and strong . While it is , the results of tests of significance with test -t when compared to that 9.740 > 1.997 means that there is a relationship that significant between variable X and variable Y. Furthermore , the results of test of the coefficient of determination is that the variable X gives contribution to the variable Y by 60 % and the remaining 40% is influenced by other factors . The results of the regression analysis obtained the equation Ŷ = 37.323 + 0.773 X. Conclusion The study of this is there is influence that is positive and significant between quality of service training to the satisfaction of the participants of training at the Institute Operator Training UPI . Said Key : Quality Service , Satisfaction Participants

Item Description

http://repository.upi.edu/63697/1/S_ADP_1504225_Tittle.pdf
http://repository.upi.edu/63697/2/S_ADP_1504225_Chapter%201.pdf
http://repository.upi.edu/63697/3/S_ADP_1504225_Chapter%202.pdf
http://repository.upi.edu/63697/4/S_ADP_1504225_Chapter%203.pdf
http://repository.upi.edu/63697/5/S_ADP_1504225_Chapter%204.pdf
http://repository.upi.edu/63697/6/S_ADP_1504225_Chapter%205.pdf
http://repository.upi.edu/63697/7/S_ADP_1504225_Appendix.pdf