EFEKTIVITAS ELECTRONIC WORD OF MOUTH DAN INFORMATION QUALITY TERHADAP ELECTRONIC LOYALTY

• Main Author: Ibrahim, - (Author)
• Format: Book
• Published: 2023-01-27.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata

Summary

Ibrahim 170945 "Effectiveness of Electronic Word of Mouth and Information Quality on Electronic Loyalty (Study on Bukalapak Customers in Indonesia)" Under the Guidance ofxDr. Lili Adi Wibowo,xS.Pd., S.Sos., M.M. and Dr. Puspo Dewi Dirgantari, S.Pd., MT., MM. This study aims to obtain a description and influence of electronic word of mouth and information qualityxon electronic loyalty to bukalapak customers in Indonesia. The type of research used is descriptive verification. The method used is simple random sampling with a sample size of 200 respondents. The analysis technique of this research is structural equation model (sem) analysis using the amos for windows program. The findings of this study indicate that the description of electronic word of mouth and information quality on electronic loyalty is in the good category, has a positive and significant effect. The findings in this study confirm that the presence of electronic word of mouth and information quality in bukalapak e-commerce is able to increase the level of electronic loyalty of bukalapak users. Keywords: electronic word of mouth, information quality, electronic loyalty

Item Description

http://repository.upi.edu/90175/1/S_MBS_1700945_Title.pdf
http://repository.upi.edu/90175/2/S_MBS_1700945_Chapter1.pdf
http://repository.upi.edu/90175/8/S_MBS_1700945_Chapter2.pdf
http://repository.upi.edu/90175/4/S_MBS_1700945_Chapter3.pdf
http://repository.upi.edu/90175/5/S_MBS_1700945_Chapter4.pdf
http://repository.upi.edu/90175/6/S_MBS_1700945_Chapter5.pdf
http://repository.upi.edu/90175/7/S_MBS_1700945_Appendix.pdf