ANALISIS KUALITAS PELAYANAN JASA FIXED BROADBAND DENGAN MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) DI PT.X
This research was conducted to analyze the quality of telecommunications services that have been provided by PT.X to each of its customers. The problem faced by PT.X is that there are complaints addressed by customers which indicate that there is dissatisfaction with the services provided by PT.X. T...
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2021-06-24.
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