ANALISIS TELECOMMUNICATIONS SERVICE QUALITY MENGGUNAKAN METODE SERVQUAL DAN ANALYTICAL HIERARCHY PROCESS (STUDY KASUS: PT XYZ)
This study was conducted to analyze the quality of service provided by PT XYZ to customers. The purpose of this research is to improve service quality by using servqual and AHP (Analytical Hierarchy Process) methods. Servqual method is used to determine customer perceptions and expectations followin...
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| Format: | Book |
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2021-06-24.
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