Pengaruh Inovasi Produk, Inovasi layanan Dan Kualitas Layanan Terhadap Loyalitas Pelanggan PT.Pegadaian Melalui Kepuasan Sebagai Variabel Interven Di Masa Pandemi Covid-19 "Studi Kasus PT. Pegadaian Pasar Senen"
This research was conducted to determine the effect of product innovation, service innovation and service quality on customer loyalty at the pawnshop branch of the Senen market, satisfaction as an intervention variable. Using the sampling method, namely non-probability sampling and purposive samplin...
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| Format: | Book |
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2021-07-13.
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| Online Access: | Link Metadata |
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