PENGARUH ONLINE CUSTOMER REVIEW, ONLINE CUSTOMER RATING, DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN PADA ONLINE MARKETPLACE SHOPEE

• Main Author: Amila Hasya Sabrina, (Author)
• Format: Book
• Published: 2022-01-07.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata

Summary

This study aims to determine how the influence of online customer reviews, online customer ratings, and e-service quality on purchasing decisions in the Shopee online marketplace. This study uses quantitative methods with primary data sources. The population of this study are Shopee users who are in the Jakarta area and a sample of 100 respondents was collected using a non-probability sampling technique with purposive sampling type. From the results of data processing with Smart PLS, it can be concluded that online customer service has a positive and significant effect on purchasing decisions of 0.404, online customer ratings have a positive and significant effect on purchasing decisions of 0.259, and e-service quality has a positive and significant effect on purchasing decisions of 0.245.

Item Description

http://repository.upnvj.ac.id/17025/1/ABSTRAK.pdf
http://repository.upnvj.ac.id/17025/2/AWAL.pdf
http://repository.upnvj.ac.id/17025/3/BAB%201.pdf
http://repository.upnvj.ac.id/17025/4/BAB%202.pdf
http://repository.upnvj.ac.id/17025/5/BAB%203.pdf
http://repository.upnvj.ac.id/17025/6/BAB%204.pdf
http://repository.upnvj.ac.id/17025/7/BAB%205.pdf
http://repository.upnvj.ac.id/17025/8/DAFTAR%20PUSTAKA.pdf
http://repository.upnvj.ac.id/17025/9/RIWAYAT%20HIDUP.pdf
http://repository.upnvj.ac.id/17025/10/LAMPIRAN.pdf
http://repository.upnvj.ac.id/17025/11/HASIL%20PLAGIARISME.pdf
http://repository.upnvj.ac.id/17025/12/ARTIKEL%20KI.pdf