PERANAN CUSTOMER SERVICE DALAM KUALITAS PELAYANAN NASABAH PADA BANK SYARIAH INDONESIA(BSI)

Customer service is a service to serve customers and listen to complaints from customers with the aim of increasing customer loyalty so that transactions in banking institutions do not stop and banks get income to continue to develop and expand. Bank Syariah Indonesia is a merger bank in 2021 betwee...

Full description

Saved in:
Bibliographic Details
Main Author: Nazulia, (Author)
Format: Book
Published: 2022-06-09.
Subjects:
Online Access:Link Metadata
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000 am a22000003u 4500
001 repoupnvj_18651
042 |a dc 
100 1 0 |a Nazulia, .  |e author 
245 0 0 |a PERANAN CUSTOMER SERVICE DALAM KUALITAS PELAYANAN NASABAH PADA BANK SYARIAH INDONESIA(BSI) 
260 |c 2022-06-09. 
500 |a http://repository.upnvj.ac.id/18651/10/ABSTRAK.pdf 
500 |a http://repository.upnvj.ac.id/18651/11/AWAL.pdf 
500 |a http://repository.upnvj.ac.id/18651/3/BAB%201.pdf 
500 |a http://repository.upnvj.ac.id/18651/4/BAB%202.pdf 
500 |a http://repository.upnvj.ac.id/18651/5/BAB%203.pdf 
500 |a http://repository.upnvj.ac.id/18651/6/BAB%204.pdf 
500 |a http://repository.upnvj.ac.id/18651/12/DAFTAR%20PUSTAKA.pdf 
500 |a http://repository.upnvj.ac.id/18651/8/RIWAYAT%20HIDUP.pdf 
500 |a http://repository.upnvj.ac.id/18651/9/LAMPIRAN.pdf 
500 |a http://repository.upnvj.ac.id/18651/14/HASIL%20PLAGIARISME.pdf 
520 |a Customer service is a service to serve customers and listen to complaints from customers with the aim of increasing customer loyalty so that transactions in banking institutions do not stop and banks get income to continue to develop and expand. Bank Syariah Indonesia is a merger bank in 2021 between 3 Islamic banks, of course, a Customer Service role is needed that is able to make customers loyal to the bank. This study aims to find out how much satisfaction BSI customers have with bank services. This study uses quantitative methods using questionnaires on BSI customers, the results of his research show that BSI is quite good, but there is still a lack of ATM machines that are limited in only a few places.. Based on this, the customer service that has been implemented by BSI has an important role in the flow of service activities so that customers continue to maintain existing loyalty so that good trust is established between customers and BSI. Keywords : Service, Customer, Quality 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
690 |a HG Finance 
690 |a HJ Public Finance 
655 7 |a Thesis  |2 local 
655 7 |a NonPeerReviewed  |2 local 
787 0 |n http://repository.upnvj.ac.id/18651/ 
787 0 |n https://repository.upnvj.ac.id 
856 4 1 |u http://repository.upnvj.ac.id/18651/  |z Link Metadata