ANALISIS DAMPAK PROGRAM CORPORATE SOCIAL RESPONSIBILITY (CSR) TERHADAP LOYALITAS NASABAH PT. BANK MANDIRI (PERSERO) TBK. KANTOR CABANG CINERE

• Main Author: Ardianto Nur Fadhila, (Author)
• Format: Book
• Published: 2013-09-05.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata

Summary

Implementation of CSR or corporate social responsibility under Article 1 paragraph 3 of Law no. 40 of 2007 which states the company's commitment to participate in sustainable economic development to improve the quality of life and environment is beneficial, both for the company itself, the local community, and society at large. Corporate Social Responsibility in the form of cooperation between enterprises there (not just PT )with everything or anything (stakeholders) that directly or indirectly interact with the company, including its social and environmental aspects, to ensure the permanent existence and business continuity (sustainability )companies. Techniques of data collection using questionnaires and literature from previous research. The data were processed using SPSS 21 through validity and reliability, simple linear regression analysis, hypothesis testing, and the coefficient determinant. The study states that CSR influence on customer loyalty. Therefore, Mandiri is expected to continue to maintain their CSR concepts and improve public communication, so that the CSR program delivery efforts to change the perception of a positive customer success.

Item Description

http://repository.upnvj.ac.id/21688/1/ABSTRAK.pdf
http://repository.upnvj.ac.id/21688/2/AWAL.pdf
http://repository.upnvj.ac.id/21688/3/BAB%20I.pdf
http://repository.upnvj.ac.id/21688/4/BAB%20II.pdf
http://repository.upnvj.ac.id/21688/5/BAB%20III.pdf
http://repository.upnvj.ac.id/21688/6/BAB%20IV.pdf
http://repository.upnvj.ac.id/21688/7/BAB%20V.pdf
http://repository.upnvj.ac.id/21688/8/DAFTAR%20PUSTAKA.pdf
http://repository.upnvj.ac.id/21688/10/DAFTAR%20PUSTAKA.pdf
http://repository.upnvj.ac.id/21688/9/LAMPIRAN.pdf