PENGARUH KETEPATAN WAKTU, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA JASA PENGIRIMAN J&T EXPRESS
This research is a quantitative study with the aim of knowing, analyzing, and proving the effect of timeliness, service quality, and price on customer satisfaction in J&T Express shipping services. The population in this study are customers of J&T Express delivery services via e-commerce who...
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2023-06-23.
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Summary: | This research is a quantitative study with the aim of knowing, analyzing, and proving the effect of timeliness, service quality, and price on customer satisfaction in J&T Express shipping services. The population in this study are customers of J&T Express delivery services via e-commerce who are domiciled in the South Jakarta area. The sample in this study used 100 respondents using a non-probability sampling method with a purposive sampling technique. The data collection technique uses a questionnaire via Google Forms. Test the hypothesis in this study using the partial least squares method using SmartPLS 4 software. The results of this study obtained (1) the variable Timeliness has a positive and significant effect on the variable Customer Satisfaction, (2) the variable Quality of Service has a positive and significant effect on the variable Customer Satisfaction, and (3) the price variable has a positive and significant effect on the customer satisfaction variable. |
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Item Description: | http://repository.upnvj.ac.id/25751/1/ABSTRAK.pdf http://repository.upnvj.ac.id/25751/13/AWAL.pdf http://repository.upnvj.ac.id/25751/3/BAB%201.pdf http://repository.upnvj.ac.id/25751/4/BAB%202.pdf http://repository.upnvj.ac.id/25751/5/BAB%203.pdf http://repository.upnvj.ac.id/25751/6/BAB%204.pdf http://repository.upnvj.ac.id/25751/7/BAB%205.pdf http://repository.upnvj.ac.id/25751/8/DAFTAR%20PUSTAKA.pdf http://repository.upnvj.ac.id/25751/14/RIWAYAT%20HIDUP.pdf http://repository.upnvj.ac.id/25751/10/LAMPIRAN.pdf http://repository.upnvj.ac.id/25751/11/HASIL%20PLAGIARISME.pdf http://repository.upnvj.ac.id/25751/12/ARTIKEL%20KI.pdf |