PENGARUH PENERAPAN SMART GOVERNANCE TERHADAP PENINGKATAN KUALITAS LAYANAN ADUAN MASYARAKAT PEMERINTAH PROVINSI DKI JAKARTA: Studi Kasus Pada Sistem Cepat Respon Masyarakat (CRM)
This thesis aims to discuss the effect of the presence of Smart Governance on the quality of complaint services belonging to the Provincial Government of DKI Jakarta by using the New Public Service theory from Denhardt & Denhardt. The method used is descriptive quantitative method using primary...
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2023-07-06.
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