TANGGUNG JAWAB PERUSAHAAN JASA PENGIRIMAN BARANG YANG MELAKUKAN PENGIRIMAN SALAH ALAMAT KEPADA KONSUMEN

• Main Author: Mark Antoni, (Author)
• Format: Book
• Published: 2024-01-16.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata
• Notes: http://repository.upnvj.ac.id/29238/28/ABSTRAK.pdf; http://repository.upnvj.ac.id/29238/29/AWAL.pdf; http://repository.upnvj.ac.id/29238/3/BAB%20I.pdf; http://repository.upnvj.ac.id/29238/4/BAB%20II.pdf; http://repository.upnvj.ac.id/29238/5/BAB%20III.pdf; http://repository.upnvj.ac.id/29238/6/BAB%20IV.pdf; http://repository.upnvj.ac.id/29238/7/BAB%20V.pdf; http://repository.upnvj.ac.id/29238/8/DAFTAR%20PUSTAKA.pdf; http://repository.upnvj.ac.id/29238/14/RIWAYAT%20HIDUP.pdf; http://repository.upnvj.ac.id/29238/27/LAMPIRAN.pdf; http://repository.upnvj.ac.id/29238/11/HASIL%20PLAGIARISME.pdf; http://repository.upnvj.ac.id/29238/12/ARTIKEL%20KI.pdf
• Keywords: K Law (General)

Delivery services are currently experiencing significant development. The availability of delivery services is very important for society, especially in overcoming distance barriers between senders and recipients of goods. However, there are still several challenges in the process of sending goods, as occurred in the case analyzed where the package that was supposed to be sent had an incorrect delivery address. This research uses normative juridical methods by examining secondary data through statutory and case approaches. Consumers of goods delivery services have the right to obtain protection in accordance with the initial transaction agreement, which includes the rights and obligations of each party. If consumers feel they have been disadvantaged, they can report it to the authorities or seek help through the Non-Governmental Consumer Protection Agency (LPKSM) or the Consumer Dispute Resolution Agency (BPSK). Regarding the responsibilities of business actors, if consumers experience losses due to the actions of business actors, business actors have an obligation to provide compensation, compensation, replacement of goods, or compensate for losses experienced by consumers. The importance of providing compensation must pay attention to consumer rights, because most of the standard clauses of business actors that regulate compensation tend to be more profitable for business actors. So it is hoped that when designing standard clauses, business actors will pay more attention to the common interests of consumers, not only focus on their own profits, and be based on applicable laws and regulations.