ANALISIS KUALITAS WEBSITE E-LEARNING UPN VETERAN JAKARTA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) BERDASARKAN PERSPEKTIF MAHASISWA

• Main Author: Refina Khalisha Azmi, (Author)
• Format: Book
• Published: 2021-02-03.
• Subjects: Thesis; NonPeerReviewed
• Online Access: Link Metadata
• Notes: http://repository.upnvj.ac.id/9254/1/ABSTRAK.pdf; http://repository.upnvj.ac.id/9254/12/AWAL.pdf; http://repository.upnvj.ac.id/9254/3/BAB%201.pdf; http://repository.upnvj.ac.id/9254/4/BAB%202.pdf; http://repository.upnvj.ac.id/9254/5/BAB%203.pdf; http://repository.upnvj.ac.id/9254/6/BAB%204.pdf; http://repository.upnvj.ac.id/9254/7/BAB%205.pdf; http://repository.upnvj.ac.id/9254/8/DAFTAR%20PUSTAKA.pdf; http://repository.upnvj.ac.id/9254/9/RIWAYAT%20HIDUP.pdf; http://repository.upnvj.ac.id/9254/10/LAMPIRAN.pdf; http://repository.upnvj.ac.id/9254/11/ARTIKEL%20KI.pdf
• Keywords: QA76 Computer software

The pace of technological development in Indonesia has been speeding up exponentially over the time, many educational institutions began to use the internet as a new medium to assist the online teaching learning process. E-learning is an example of technological development that implemented by educational institutions in Indonesia to ease the teaching learning process without being limited by distance and time. Universitas Pembangunan Nasional Veteran Jakarta is one of educational institutions that has been implementing their teaching learning process through the e-learning, known as elearning40.upnvj.ac.id. In order to assist the e-learning development, it is necessary to do quality evaluation with the WebQual 4.0 method that has three variables, they are usability, information quality, and service interaction quality and also 22 indicators. The method for data analyzing is Importance-Performance Analysis (IPA) to measure the level of the gap between perceived service and the expected service, so that it provides ideas regarding the indicators that require improvement or maintenance. The result of the analysis shows that the average of gap analysis on all of the attributes are negative which means overall quality of the e-learning website does not meet user expextations, other than that on the mapping which based on the Importance-Performance Analysis there are 13 attributes that are considered as important by the users and it need action priotrity, they are in the first and second quadrant.