HUBUNGAN DISIPLIN KERJA DENGAN KINERJA PELAYANAN RAWAT JALAN DI POLIKLINIK RSUD PASAR REBO TAHUN 2020
Work discipline is one of the important factors that need to be considered in an effort to improve service performance in hospitals. The work discipline achievement of employees at RSUD Pasar Rebo in 2020 has not been maximal and the performance achievements of outpatient services are still below th...
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2021-02-05.
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| 520 | |a Work discipline is one of the important factors that need to be considered in an effort to improve service performance in hospitals. The work discipline achievement of employees at RSUD Pasar Rebo in 2020 has not been maximal and the performance achievements of outpatient services are still below the set standards. This study aims to analyze the relationship between work discipline which has four domains, namely attendance, adherence to work regulations, vigilance, and ethical work with the performance of outpatient services at the Polyclinic of RSUD Pasar Rebo in 2020. The research design used was cross-sectional with the number of respondents. as many as 40 employees using a questionnaire as a research instrument. The results showed 17 (65.4%) respondents already had good work discipline and service performance. Then 13 (92.9%) respondents have work discipline and service performance in bad categories. The results of the bivariate analysis with the Chi Square test showed that there was a relationship between work discipline and the performance of outpatient services at the Polyclinic at RSUD Pasar Rebo with ρ value (0.000) <α value (0.05), however, from the four domains of work discipline there is no significant correlation with service performance. It is recommended that the RSUD Pasar Rebo be more assertive in implementing employee work discipline so that service performance can be achieved according to predetermined service standards. Keywords: Employees, Service Performance, Service Standards, Work Discipline | ||
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