Hubungan Mutu Pelayanan Dengan Kepuasan Pasien Rawat Jalan Pada Poli KIA Di Puskesmas Gunung Sindur Tahun 2020
Background : the maternal mortality rate (MMR) in 2015 was still 305 / 100,000 live births. And the infant mortality rate (IMR) was 32 / 1,000 live births in 2015. According to 2019 health profile data, Low Birth Weight (LBW) is the highest cause of infant mortality aged 0-28 days in Indonesia, amou...
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2021-02-09.
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| Summary: | Background : the maternal mortality rate (MMR) in 2015 was still 305 / 100,000 live births. And the infant mortality rate (IMR) was 32 / 1,000 live births in 2015. According to 2019 health profile data, Low Birth Weight (LBW) is the highest cause of infant mortality aged 0-28 days in Indonesia, amounting to 35.3%. Puskesmas Gunung Sindur had a very high number of LBW babies at Gunung Sindur Puskesmas, which is 160 LBW babies (8.95%). This study aims to determine the correlation between service quality and patient satisfaction at the ANC service. Method : This research used quantitative method with cross-sectional approach. It was conducted in January 2021 with a total sample of 172 people. The sampling technique was accidental sampling. This research use chi square statistical tests and collected the data by using kuesioner. Result : This research showed that there were a correlation between service quality based on the dimensions of tangible, reliability, responsiveness, assurance, and empathy with antenatal care (ANC) patient statisfaction (p-value = 0.000). Conclution : The suggestions for health centers are to improve the service quality for the ANC service so it will make the mother and child health be better. Keyword : Service Quality, Patient Statisfaction, ANC |
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| Item Description: | http://repository.upnvj.ac.id/9917/30/ABSTRAK.pdf http://repository.upnvj.ac.id/9917/27/AWAL.pdf http://repository.upnvj.ac.id/9917/14/BAB%201.pdf http://repository.upnvj.ac.id/9917/15/BAB%202.pdf http://repository.upnvj.ac.id/9917/16/BAB%203.pdf http://repository.upnvj.ac.id/9917/25/BAB%204.pdf http://repository.upnvj.ac.id/9917/18/BAB%205.pdf http://repository.upnvj.ac.id/9917/19/DAFTAR%20PUSTAKA.pdf http://repository.upnvj.ac.id/9917/28/RIWAYAT%20HIDUP.pdf http://repository.upnvj.ac.id/9917/20/LAMPIRAN.pdf http://repository.upnvj.ac.id/9917/29/ARTIKEL%20KI.pdf |