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Critical factors for SMEs' B2B e-marketplaces: A literature review / Zazaleena Zakariah, Nursyahidah Alias and Norjansalika Janom
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Janom, Norjansalika
Published 2010
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Mapping the dimensions of electronic service quality with electronic customer relationship management (e-CRM) features for electronic reservation / Zazaleena Zakariah, Nursyahidah...
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Alias, Nursyahidah
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Hashim, Norhafizah
Published 2009
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Universiti Teknologi Mara
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Alias, Nursyahidah
Zakariah, Zazaleena
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Hashim, Norhafizah
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Janom, Norjansalika
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