Showing 1 - 2 results of 2 for search 'Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Puncak Alam Campus,', query time: 0.03s Refine Results
  1. 1
    Customer's reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]

    Customer's reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.] by Chua, Bee Lia, Othman, Mohhiddin, Boo, Huey Chern, Ab.Karim, M. Shahrim, Ramachandran, Sridar

    Published 2009
    “…Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus,…”
    Link Metadata
    Book
    Save to List
    Saved in:
  2. 2
    Cultural Differences in the Effect of an Explanation on Consumers' Perceived Justice and Post-Recovery Satisfaction / Boo Huey Chern and Ting Lee Hui

    Cultural Differences in the Effect of an Explanation on Consumers' Perceived Justice and Post-Recovery Satisfaction / Boo Huey Chern and Ting Lee Hui by Boo, Huey Chern, Ting, Lee Hui

    Published 2011
    “…Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus,…”
    Link Metadata
    Book
    Save to List
    Saved in:

Search Tools: