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    Customers' emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee

    Customers' emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee by Zainuddin, Anizah, Noranee, Shereen

    Published 2017
    “…Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia…”
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