eHealth Literacy and the Use of NHS 111 Online Urgent Care Service in England: Cross-Sectional Survey by Joanne Turnbull, Jane Prichard, Jennifer MacLellan, Catherine Pope

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Navigating and making sense of urgent and emergency care processes and provision by Catherine Pope, Gemma McKenna, Joanne Turnbull, Jane Prichard, Anne Rogers

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A conceptual model of urgent care sense-making and help-seeking: a qualitative interview study of urgent care users in England by Joanne Turnbull, Catherine Pope, Jane Prichard, Gemma McKenna, Anne Rogers

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Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study by Joanne Turnbull, Gemma McKenna, Jane Prichard, Anne Rogers, Robert Crouch, Andrew Lennon, Catherine Pope

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The work, workforce, technology and organisational implications of the '111' single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study by Joanne Turnbull, Catherine Pope, Alison Rowsell, Jane Prichard, Susan Halford, Jeremy Jones, Carl May, Valerie Lattimer

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Drivers of 'clinically unnecessary' use of emergency and urgent care: the DEUCE mixed-methods study by Alicia O'Cathain, Emma Knowles, Jaqui Long, Janice Connell, Lindsey Bishop-Edwards, Rebecca Simpson, Joanne Coster, Linda Abouzeid, Shan Bennett, Elizabeth Croot, Jon M Dickson, Steve Goodacre, Enid Hirst, Richard Jacques, Miranda Phillips, Joanne Turnbull, Janette Turner

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