Customer Centric Strategy
Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of t...
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| Auteur principal: | |
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| Format: | Électronique eBook |
| Langue: | anglais |
| Publié: |
Toronto, ON
eCampusOntario
[2021]
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| Collection: | Open textbook library.
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| Sujets: | |
| Accès en ligne: | Access online version |
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