Smart Services: Artificial Intelligence in Service Systems

• Other Authors: Amorim, Marlene (Editor), Cohen, Yuval (Editor), Reis, João (Editor)
• Format: Electronic Book Chapter
• Language: English
• Published: Basel MDPI - Multidisciplinary Digital Publishing Institute 2023
• Subjects: Information technology industries; Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,&nbsp
• Online Access: DOAB: download the publication; DOAB: description of the publication

This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial a...