Smart Services: Artificial Intelligence in Service Systems

• Weitere Verfasser: Amorim, Marlene (Herausgegeben von), Cohen, Yuval (Herausgegeben von), Reis, João (Herausgegeben von)
• Format: Elektronisch Buchkapitel
• Sprache: Englisch
• Veröffentlicht: Basel MDPI - Multidisciplinary Digital Publishing Institute 2023
• Schlagworte: Information technology industries; Smart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,&nbsp
• Online-Zugang: DOAB: download the publication; DOAB: description of the publication

This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial a...