Innovative Priority Mechanisms in Service Operations Theory and Applications

• Main Author: Cui, Shiliang (auth)
• Other Authors: Wang, Zhongbin (auth), Yang, Luyi (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: Cham Springer Nature 2023
• Series: SpringerBriefs in Service Science
• Subjects: Service industries; Management of specific areas; Operational research; Industry & industrial studies; Service Operations; Priority Queues; Service Innovations; Queue-scalping; Referral priority program; Service-position-trading; Linesitting; Dynamic priority policy; Decision Making; Applications to Service Systems; Queueing Theory
• Online Access: DOAB: download the publication; DOAB: description of the publication

Summary

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.

Physical Description

1 electronic resource (139 p.)

ISBN

978-3-031-30841-3
9783031308413
9783031308406

Access

Open Access