Surprise! From CEOs to Navy SEALs: How a Select Group of Professionals Prepare for and Respond to the Unexpected

• Main Author: Baiocchi, Dave (auth)
• Other Authors: Fox, D. Steven (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: RAND Corporation 2013
• Subjects: Management & management techniques; Business strategy; Social impact of disasters; Management & Organizational Behavior; Sociology; Business
• Online Access: DOAB: download the publication; DOAB: description of the publication

This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and try...