Emergency Department Patient Experience of Care Survey Development and Field Test

• Main Author: Weinick, Robin M. (auth)
• Other Authors: Becker, Kirsten (auth), Parast, Layla (auth), Stucky, Brian D. (auth), Elliott, Marc N. (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: RAND Corporation 2014
• Subjects: History of the Americas; Accident & emergency medicine; Nurse/patient relationship; Clinical & internal medicine; Health Sciences; History
• Online Access: DOAB: download the publication; DOAB: description of the publication

The Centers for Medicare & Medicaid Services have implemented Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to assess patient experience in a number of settings. Following CAHPS principles, RAND researchers designed and field tested an Emergency Department Patient Expe...