E-engagement: A guide for Public Sector Managers

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...

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Hoofdauteur: Chen, Peter (auth)
Formaat: Elektronisch Hoofdstuk
Taal:Engels
Gepubliceerd in: Canberra ANU Press 2007
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