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Optimierung von Gesprächen in der professionellen Telefonie

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Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...

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Bibliografische gegevens
Hoofdauteur: Pietschmann, Judith (auth)
Formaat: Elektronisch Hoofdstuk
Gepubliceerd in: Berlin Frank & Timme 2017
Reeks:Schriften zur Sprechwissenschaft und Phonetik
Onderwerpen:
Sociolinguistics
Business communication & presentation
Coping with personal problems
callcenter
callcenter communication
professional telephony
telephone service
telephone customer service
optimisation
communication optimisation
conversation
conversation management
speech science
phonetics
Online toegang:DOAB: download the publication
DOAB: description of the publication
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