Optimierung von Gesprächen in der professionellen Telefonie
Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...
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Format: | Electronic Book Chapter |
Published: |
Berlin
Frank & Timme
2017
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Series: | Schriften zur Sprechwissenschaft und Phonetik
12 |
Subjects: | |
Online Access: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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Internet
OAPEN Library: download the publicationOAPEN Library: description of the publication
3rd Floor Main Library
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A1234.567 |
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Copy 1 | Available |