Optimierung von Gesprächen in der professionellen Telefonie
Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...
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Formato: | Recurso Eletrônico Capítulo de Livro |
Publicado em: |
Berlin
Frank & Timme
2017
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coleção: | Schriften zur Sprechwissenschaft und Phonetik
12 |
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Acesso em linha: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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OAPEN Library: download the publicationOAPEN Library: description of the publication
3rd Floor Main Library
Número de Chamada: |
A1234.567 |
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Cópia 1 | Disponível |