Working the Phones Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...
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| Format: | Électronique Chapitre de livre |
| Langue: | anglais |
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Pluto Press
2016
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| Accès en ligne: | DOAB: download the publication DOAB: description of the publication |
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3rd Floor Main Library
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