Working the Phones Control and Resistance in Call Centres

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...

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Auteur principal: Woodcock, Jamie (auth)
Format: Électronique Chapitre de livre
Langue:anglais
Publié: Pluto Press 2016
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3rd Floor Main Library

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