Bürgerämter in Deutschland Organisationswandel und digitale Transformation

• Auteur principal: Jörg Bogumil (auth)
• Autres auteurs: Sascha Gerber (auth), Sabine Kuhlmann (auth), Christian Schwab (auth)
• Format: Électronique Chapitre de livre
• Publié: Nomos Verlagsgesellschaft mbH & Co. KG 2019
• Collection: Modernisierung des öffentlichen Sektors (
• Sujets: Digitalisierung von Verwaltungsleistungen; Bürgerfreundliche Verwaltung; Mitarbeiterzufriedenheit; One Stop Agency; Digitalisierung; Bürgerämter; Verwaltungsmodernisierung; OneStop Shops
• Accès en ligne: DOAB: download the publication; DOAB: description of the publication

Abstract For many years, German municipal offices were regarded as the model of success in terms of modernising local administrative services in order to cater more to ordinary citizens. However, as a result of long waiting times and complaints from staff about deteriorating working conditions, muni...