Bürgerämter in Deutschland Organisationswandel und digitale Transformation

• मुख्य लेखक: Jörg Bogumil (auth)
• अन्य लेखक: Sascha Gerber (auth), Sabine Kuhlmann (auth), Christian Schwab (auth)
• स्वरूप: इलेक्ट्रोनिक पुस्तक अध्याय
• प्रकाशित: Nomos Verlagsgesellschaft mbH & Co. KG 2019
• श्रृंखला: Modernisierung des öffentlichen Sektors (
• विषय: Digitalisierung von Verwaltungsleistungen; Bürgerfreundliche Verwaltung; Mitarbeiterzufriedenheit; One Stop Agency; Digitalisierung; Bürgerämter; Verwaltungsmodernisierung; OneStop Shops
• ऑनलाइन पहुंच: DOAB: download the publication; DOAB: description of the publication

Abstract For many years, German municipal offices were regarded as the model of success in terms of modernising local administrative services in order to cater more to ordinary citizens. However, as a result of long waiting times and complaints from staff about deteriorating working conditions, muni...