Intelligent Business Process Optimization for the Service Industry

• Main Author: Kress, Markus (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: KIT Scientific Publishing 2010
• Subjects: Process Flexibility; Business Process Modeling; Relational Reinforcement Learning; Optimization; Particle Swarm Optimization
• Online Access: DOAB: download the publication; DOAB: description of the publication

The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a no...