Measuring Quality. Performance Measurement in Libraries. 2nd revised edition
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....
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| Format: | Electronic Book Chapter |
| Language: | English |
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De Gruyter
2007
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| Series: | IFLA Publications
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| Online Access: | DOAB: download the publication DOAB: description of the publication |
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Internet
DOAB: download the publicationDOAB: description of the publication
3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |