A Semantic Wiki-based Platform for IT Service Management

• मुख्य लेखक: Kleiner, Frank (auth)
• स्वरूप: इलेक्ट्रोनिक पुस्तक अध्याय
• भाषा: अंग्रेज़ी
• प्रकाशित: KIT Scientific Publishing 2015
• विषय: IT-Service-Management; Semantic Wiki; ITSM; Wiki; Semantisches Wiki
• ऑनलाइन पहुंच: DOAB: download the publication; DOAB: description of the publication

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...