Modern Industrial Services A Cookbook for Design, Delivery, and Management
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecos...
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| Diğer Yazarlar: | , |
| Materyal Türü: | Elektronik Kitap Bölümü |
| Dil: | İngilizce |
| Baskı/Yayın Bilgisi: |
Springer Nature
2022
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| Seri Bilgileri: | Springer Texts in Business and Economics
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| Konular: | |
| Online Erişim: | DOAB: download the publication DOAB: description of the publication |
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| 008 | 20211006s2022 xx |||||o ||| 0|eng d | ||
| 020 | |a 978-3-030-80511-1 | ||
| 020 | |a 9783030805111 | ||
| 040 | |a oapen |c oapen | ||
| 024 | 7 | |a 10.1007/978-3-030-80511-1 |c doi | |
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| 072 | 7 | |a KJQ |2 bicssc | |
| 072 | 7 | |a KJMV |2 bicssc | |
| 100 | 1 | |a West, Shaun |4 auth | |
| 700 | 1 | |a Gaiardelli, Paolo |4 auth | |
| 700 | 1 | |a Saccani, Nicola |4 auth | |
| 245 | 1 | 0 | |a Modern Industrial Services |b A Cookbook for Design, Delivery, and Management |
| 260 | |b Springer Nature |c 2022 | ||
| 300 | |a 1 electronic resource (202 p.) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Springer Texts in Business and Economics | |
| 506 | 0 | |a Open Access |2 star |f Unrestricted online access | |
| 520 | |a This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. | ||
| 540 | |a Creative Commons |f by/4.0/ |2 cc |4 http://creativecommons.org/licenses/by/4.0/ | ||
| 546 | |a English | ||
| 650 | 7 | |a Service industries |2 bicssc | |
| 650 | 7 | |a Business mathematics & systems |2 bicssc | |
| 650 | 7 | |a Management of specific areas |2 bicssc | |
| 653 | |a Open access | ||
| 653 | |a Servitization strategies | ||
| 653 | |a B2B services | ||
| 653 | |a Services management | ||
| 653 | |a Case studies | ||
| 653 | |a Integrated services | ||
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| 856 | 4 | 0 | |a www.oapen.org |u https://directory.doabooks.org/handle/20.500.12854/72031 |7 0 |z DOAB: description of the publication |