Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí

• 1. autor: Klapalová, Alena (auth)
• Kolejni autorzy: Suchánek, Petr (auth), Škapa, Radoslav (auth)
• Format: Elektroniczne Rozdział
• Wydane: Masaryk University Press 2020
• Hasła przedmiotowe: Customer services; business performance; customer satisfaction; backflows; quality; innovation; knowledge
• Dostęp online: DOAB: download the publication; DOAB: description of the publication

Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to a...