Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí

• Hoofdauteur: Klapalová, Alena (auth)
• Andere auteurs: Suchánek, Petr (auth), Škapa, Radoslav (auth)
• Formaat: Elektronisch Hoofdstuk
• Gepubliceerd in: Masaryk University Press 2020
• Onderwerpen: Customer services; business performance; customer satisfaction; backflows; quality; innovation; knowledge
• Online toegang: DOAB: download the publication; DOAB: description of the publication

Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to a...